Privacy Policy

1. Information We Collect

We may collect the following information:

• Account information: Your name, mobile number, email address, and login or verification details.
• Delivery information: Your address, city, postal code, and delivery instructions.
• Order information: Products purchased, order history, payment method, order value, and delivery status.
• Payment information: Payments may be processed by third-party payment providers. We do not intend to store your complete card, bank-account, or UPI credentials.
• Technical information: Device type, operating system, IP address, app version, crash reports, and diagnostic data.
• Support communications: Information you provide when contacting customer support.

2. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Verify your mobile number.
• Process, deliver, and track your orders.
• Manage payments, refunds, and cancellations.
• Save and manage your delivery addresses.
• Provide customer support.
• Send important order and service notifications.
• Prevent fraud and protect the security of the app.
• Diagnose technical problems and improve our services.
• Meet applicable legal and regulatory requirements.

3. Sharing of Information

We may share necessary information with:

• Delivery partners responsible for fulfilling orders.
• Sellers, vendors, and service providers involved in processing orders.
• Payment processors responsible for payments and refunds.
• Hosting, communication, analytics, and technical-service providers.
• Government authorities when required by applicable law.
• A successor organization in connection with a merger, acquisition, or transfer of the business.

We do not sell or rent your personal information.

4. Data Storage and Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no internet-based service or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary to provide our services, maintain transaction and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

5. Your Choices and Rights

Subject to applicable law, you may request to:

• Access or correct your personal information.
• Update your profile and saved addresses.
• Withdraw your consent where processing is based on your consent.
• Delete your account and associated personal information.
• Raise a complaint about how your information is handled.

Some information may be retained after an account-deletion request when required for legal, financial, fraud-prevention, or dispute-resolution purposes.

To submit a privacy or account-deletion request, contact us using the details provided below.

6. Children’s Privacy

Della Bazaar is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If such information has been collected, a parent or guardian may contact us to request its deletion.

7. Third-Party Services

The app may use or link to third-party services, including payment, delivery, analytics, or communication providers. Their handling of information is governed by their own privacy policies. We encourage you to review those policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revised policy will be made available through the app or another appropriate channel, with the updated effective date displayed at the top of this page.

9. Contact Us

For privacy questions, complaints, account deletion, or customer support, contact us at: