Privacy Policy

Effective date: 2 September 2026

This Privacy Policy explains how Della Bazaar ("Della Bazaar", "we", "us", or "our") collects, uses, discloses, and protects information when you use the Della Rider mobile application and related services (collectively, the "Services").

1. Information We Collect

Depending on how you use the Services, we may collect:

• Account and identity information: name, mobile number, email address, profile details, and login or verification information.
• Rider and vehicle information: vehicle details, identification or verification records, bank or payment details, and other information needed to register and manage a rider account.
• Delivery information: assigned orders, pickup and delivery addresses, delivery status, timestamps, earnings, and order history.
• Location information: precise or approximate device location while you use the app, are online, or perform deliveries, subject to your device settings and permissions.
• Device and technical information: device type, operating system, app version, IP address, device identifiers, crash data, logs, and diagnostic information.
• Communications: messages, support requests, feedback, and records of communications with us.
• Notification information: device notification tokens and your notification preferences.

2. How We Use Information

We may use information to:

• create, verify, secure, and manage rider accounts;
• assign and manage deliveries and display relevant pickup or delivery details;
• provide navigation, location-based features, delivery tracking, and status updates;
• calculate, process, and maintain records of rider earnings or payments;
• send service messages, delivery alerts, and other notifications;
• provide customer support and respond to enquiries;
• detect fraud, misuse, safety incidents, and violations of our terms;
• maintain, troubleshoot, analyse, and improve the Services; and
• comply with applicable law and enforce our legal rights.

3. Location Information

Location access helps us provide delivery assignments, navigation, operational support, safety features, and delivery tracking. Your location may be shared with relevant customers, merchants, service providers, or authorised personnel where needed to complete a delivery. You can control location permissions through your device settings, but disabling them may prevent important app features from working.

4. How We Share Information

We may share information:

• with customers and merchants as reasonably necessary to fulfil and track orders;
• with vendors that provide hosting, mapping, communications, analytics, payment, identity verification, security, or customer-support services;
• with professional advisers, auditors, insurers, or business partners where appropriate;
• when required by law, legal process, or a valid government request;
• to protect the rights, safety, and property of users, Della Bazaar, or others; or
• in connection with a merger, financing, acquisition, reorganisation, or sale of all or part of our business, subject to appropriate safeguards.

We do not sell your personal information for monetary consideration.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, or regulatory requirements. Retention periods may vary depending on the type of information and the reason it was collected.

6. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Subject to applicable law, you may be able to:

• access, correct, update, or request deletion of your personal information;
• withdraw consent where processing is based on consent;
• control location and notification permissions through your device settings; and
• raise a concern about how your information is handled.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request. Certain information may be retained where required by law or for legitimate business and safety purposes.

8. Children's Privacy

The Services are intended for eligible adult riders and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Services

The Services may use or link to third-party maps, payment services, websites, or other tools. Their privacy practices are governed by their own policies, and we encourage you to review those policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with a new effective date and may provide additional notice when required by law.

11. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, contact: